Returns & Refunds Policy

We want you to love everything you order from All4Dogs. If something isn't right, we're here to help.

Return Window

You have 30 days from the date your order arrives to request a return.

Eligibility

To be eligible for a return, items must be:

Unused and in their original condition
In the original packaging
Accompanied by proof of purchase (your order confirmation email)

For hygiene reasons, the following items are non-returnable: opened chews, treats, or consumable products.

How to Start a Return

Email us at support@all4dogs.store with your order number and reason for return. We'll respond within 2 business days with return instructions.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend using a trackable shipping method, as we cannot guarantee receipt of returned items.

Refunds

Once we receive and inspect your return, we'll notify you by email. Approved refunds are processed to your original payment method within 5–7 business days. Please allow additional time for your bank or card provider to post the credit.

Damaged or Wrong Items

If your item arrived damaged or you received the wrong product, please email us at support@all4dogs.store within 7 days of delivery with a photo of the item. We'll send a replacement or full refund at no cost to you.